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Where does your business stand on digital? An assessment across six pillars, in under ten minutes, designed for Congolese MSMEs.
In development
Who it is for :
Large companies
Manaka
The Congolese platform that handles appointments and queues for organisations that serve the public. Customers book from their phone or take a ticket remotely instead of standing in line; the agent at the counter knows who is coming and what for; the manager sees the day before it starts.
- Who it is for
- Organisations that serve the public: banks, telecom operators, government offices and clinics. And smaller outfits — salons, garages, practices — that also handle appointments.
- Access
- Not yet open to the public.
- A Malabar solution
- Built and operated by Malabar Business SARLU, Kinshasa.
What it does
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01
Booking
Online appointments, booked by the customer from their phone.
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02
Queue
Queues and remote tickets, with no standing in line at the branch.
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03
Display
Display screens in the branch: who is called and in what order.
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04
Kiosk
A touchscreen kiosk at the entrance for taking a ticket on the spot.
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05
Notify
Automatic SMS and WhatsApp: confirmation, reminder, call to the counter.
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06
Satisfaction
Satisfaction surveys triggered after the visit.
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07
Support
Complaints received, followed and traced through to resolution.
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08
Analytics
Steering and statistics: how many customers are waiting, which service is saturated, which agent is free.
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09
Shop
A counter register for financial service shops, usable on its own.
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A question about one of our products?
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