You do not know which customers have stopped buying
Revenue is falling and nobody knows who left, when, or why.
- Indicative timeline
- 4 to 8 weeks
- Budget range
- On quotation
- First step
- An audit of your existing customer base
What the situation costs
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Loyal customers lost without a single alert going off.
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An acquisition cost paid twice over: to replace the ones you could have kept.
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No segmentation, so follow-ups go to everyone or to no one.
What we do
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01
Auditing the base
We consolidate your sales history, however scattered, and measure real retention by segment.
-
02
Alert system
A dashboard flags customers who have been inactive beyond a threshold you set.
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03
Win-back campaigns
Follow-up sequences by SMS and WhatsApp, measured on orders that actually come back.
Services involved
- Digital marketing
- Custom development
- In-company training
A comparable project
Installation POS et suivi du réseau de revendeurs
Aqua Congo
A single tracking system that made visible the customers who had gone quiet for more than three months.
Case studiesOther challenges
- Your sales and stock are still tracked in a notebook Stock counts never add up and nobody can say what is left in the shop this morning.
- Your business is invisible when someone looks for it Customers find you by word of mouth, never online, and your competitors come up before you do.
- Your properties, tenants and due dates are scattered The leases are in a binder, the payments in a notebook, and the due dates in one person's head.
Discuss this challenge
Tell us what is not working today. We come back to you with a first reading, with no commitment.